Privacy policy
Through this website (https://www.nwcyberguard.com/) we collect the personal data necessary to manage the services offered. NETWALIA SYSTEMS, S.L. (hereinafter, "NETWALIA"), as data controller, guarantees compliance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD) and other applicable regulations, ensuring the lawful and transparent use of personal data.
This Policy applies to the processing of the personal data that users provide through contact forms, requests, service contracting or any other channel enabled on this website.
1. IDENTITY OF THE DATA CONTROLLER
• Controller: NETWALIA SYSTEMS, S.L.
• Tax ID (CIF): B75683532
• Address: Passeig Mare de Deu de Montserrat, 24 - 08392 Llavaneres (Barcelona), Spain
• Email: info@netwalia.com
2. PURPOSE OF PROCESSING
The data collected will be processed for the following purposes:
• Administrative and commercial management of the contractual relationship.
• Handling queries, incidents or requests sent through the website.
• Maintenance and improvement of products, services and customer support.
• Technical communications or communications related to the contracted services.
• Sending commercial offers (with prior consent).
• Management of recruitment processes, where applicable.
Under no circumstances will the data be used for purposes other than those described, except where required by law or court order.
3. DATA RETENTION
Data will be kept for as long as the relationship with the user lasts and, once it has ended, for the applicable legal periods in order to comply with tax, contractual or legal defence obligations. The data will then be securely deleted or anonymised.
4. LEGAL BASIS FOR PROCESSING
The legal basis for processing your data is:
1. Express consent of the data subject for requests or commercial communications.
2. Performance of a contract or pre-contract with the user.
3. Legitimate interest in improving products and services, customer loyalty and user support.
4. Compliance with legal, tax or administrative obligations.
The user guarantees that the data provided is true and accurate and undertakes to update it if it changes.
5. RECIPIENTS AND TRANSFERS
As a general rule, data will not be disclosed to third parties except where required by law. Nor will international data transfers be made, unless:
• They are necessary for the performance of a contract.
• They are covered by an adequacy decision or standard contractual clauses.
• We have your express consent.
• Web hosting involves servers outside the EEA, in which case adequate protection measures will be guaranteed.
6. USER RIGHTS
Users may exercise the following rights at any time and free of charge:
• Access: know which data we process and for what purpose.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request the deletion of their data.
• Objection: prevent the processing of their data on legitimate grounds.
• Restriction of processing: temporarily restrict the use of their data.
• Portability: receive their data in a structured format or transmit it to another controller.
• Not to be subject to automated decisions, including profiling.
You may also withdraw your consent at any time, without retroactive effect.
To exercise these rights, send a request to info@netwalia.com or to the controller's postal address, stating your name, surname, ID number, the right you wish to exercise and its conditions.
If you consider that your rights have not been respected, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
7. DATA SECURITY
NETWALIA applies appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss or destruction, taking into account the state of the art, the nature of the data and the existing risks.
Processes are continuously monitored to guarantee the confidentiality, integrity and availability of information.
8. USE OF SOCIAL NETWORKS
Personal data provided through NETWALIA's social media profiles will be processed in accordance with this policy and applicable regulations. By interacting with our social media accounts, you consent to the processing of your data for the purposes described.
Your data will not be used for incompatible purposes. NETWALIA is not responsible for the use that the social platforms themselves make of your information.
9. MINORS
This website is not aimed at children under 14. If a minor wishes to register or submit data, the consent of the holder of parental authority or legal guardian will be required. NETWALIA is exempt from liability if personal data has been provided without such consent.
10. POLICY UPDATES
This Privacy Policy may be modified to adapt to legislative changes or case-law criteria. Any modification will be published in this same section. We recommend reviewing the content of this policy periodically.